The Sales → CS Handover Playbook Every GTM Team Needs

70% of churn risk starts at Sales → CS handover.

These 10 non-negotiables close the gap and speed time-to-value.

Summary

When Sales and Customer Success don’t share context, customers feel it. Misaligned expectations, missing details, and delayed onboarding all erode trust—and revenue.

This playbook reveals the proven steps leading GTM teams use to create seamless transitions, protect renewals, and accelerate first value.

What you’ll learn

The Sales → CS Handover Playbook helps GTM teams fix the most costly leak in the customer journey handoffs. With 70% of churn risk starting at this stage, the ebook outlines 10 must-do steps to ensure seamless transitions, faster time-to-value, and stronger retention.

Learn how to transfer complete deal context, align stakeholders, and automate promise tracking so every customer moves from closed-won to value without friction.